RETURN AND REFUND POLICY

Preamble :
At CounterScore, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.

Return Period and Conditions:
You have 30 days from the date of purchase to request a return or refund. If you receive your item more than 30 days after the date of purchase, you have 14 days from the date you received it to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

If you receive a defective or damaged item, please follow the replacement procedure detailed in Section 4 - Exchanges .

Section 1 - Refunds:
Once your return is received and inspected, you will receive an email confirming receipt of the returned item and the approval or rejection of your refund request. If approved, a refund will be issued to your original method of payment within 30 days.

Section 2 - Late or Missing Refunds:
If you haven’t received your refund within the expected time frame, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If the problem persists, please contact your bank. If you’ve done this and you still have not received your refund yet, contact us at contact@counterscore.com .

Section 3 - Sale Items:
Only items purchased at regular price may be refunded. Unfortunately, sale items are non-refundable.

Section 4 - Exchanges:
We only replace items if they are defective, damaged, or do not match the color ordered. To initiate an exchange, please email us at contact@counterscore.com including your order number and proof (photo or video) of the defect or damage. We will provide you with instructions for returning the item to the address on the package.

Section 5 - Delivery of Returns:
To return your product, please contact us first at contact@counterscore.com to obtain the return address. You are responsible for the shipping costs for returning your item unless the product is defective or damaged upon receipt. Shipping costs are non-refundable, and will be deducted from your refund if applicable.

We recommend using a trackable shipping service or purchasing insurance for any item over €50, as we cannot guarantee receipt of the returned item.

Customer Service:
At CounterScore, your satisfaction is our priority. If you have any questions or encounter a problem with your order, do not hesitate to contact us at 0763502403 or at contact@counterscore.com or directly here via the contact form.

We are committed to finding a solution that fits your needs.