GENERAL TERMS AND CONDITIONS OF SALE (GTC)

PREAMBLE/ IDENTITY OF THE SELLER/ ACCESS TO PROFESSIONAL RULES
AND COMMERCIAL (IF APPLICABLE)

The preamble recalls the objective of the general conditions of sale. It
also allows us to remind you, where appropriate, that certain products on sale on
the site are subject to special conditions of sale. The preamble allows
also to know the professional and commercial rules to which
intends to submit the seller if necessary.

These conditions indicate in particular the following information:

The means of reproduction and archiving of these conditions

• Legal notices of the COUNTERSCORE site
• General conditions of use of the COUNTERSCORE site
• The essential characteristics of the goods offered
• The different steps to follow for the conclusion of the online contract
• Technical means of identifying and correcting errors made during data entry
• Languages ​​offered
• The terms of archiving and access to the contract
• The means of consulting the professional and commercial rules to which the seller intends to submit
• Legal and contractual guarantees
• Delivery times, costs and terms
• Delivery tracking and costs of remote communication techniques
• The price
• Payment methods and security measures
• Details on how to exercise the right of withdrawal,
• The duration of the contract and validity of the price.

Last updated on 08/22/2024

COUNTERSCORE is a service offered by COUNTERSCORE

Email: contact.counterscore@gmail.com

It is previously specified that these conditions govern
exclusively sales, through the COUNTERSCORE site.

These conditions are addressed to a consumer who has his own
full legal capacity. These conditions apply to all
orders you place on this site.

COUNTERSCORE is not necessarily the manufacturer of the goods for sale.
characteristics presented (photos, descriptions, etc.) may come from
information given by the provider. However, COUNTERSCORE is
respectful of current quality and manufacturing standards.

If the product and/or characteristics do not match the product
received by the customer. We invite you to visit our policy
COUNTERSCORE website refund

These general conditions are presented in the language
French.

SECTION 1 - THE DIFFERENT STEPS TO FOLLOW FOR THE
CONCLUSION OF THE ONLINE CONTRACT

Order

On the Internet: https://www.COUNTERSCORE.com

You make your selection by browsing the pages of our site. Your
Selections are added to your cart when you click “Add
to the basket”. At any time during your navigation on our site, you can
validate your order by clicking on “Payment”.

Validation of the contract

When you click on “Payment”, a confirmation message appears.
It summarizes all the selected products and options. On this page,
you can either update your cart by changing quantities and/or
by deleting one or more items, or continue by checking the box: “
I accept the T&Cs and “Secure payment”.

You must check in this order form all the
information transmitted, and in particular all elements useful for delivery
(delivery address, digital code, telephone numbers, etc.) The prior collection of
user identification details (first name, last name, email address,
bank details, etc.) facilitates the steps of concluding the contract. The
The customer can therefore save their contact details by checking the box “Save
my contact details for next time”.

If you do not need to modify the form and wish to continue
your order, you must click on “Continue to shipping method”.

To continue your order, you must finally click on “Continue
to the payment method” then “Place my order”.

After payment on our secure server (see ''payment''), an acknowledgement of
receipt is displayed. It confirms the registration of your order and you
informs that a confirmation email will be sent to you within
best deadlines.

In the event of a risk relating to product availability, we reserve the right
the right to refuse an order for the same product from a certain
quantity (greater than 100).

Technical means of identification and
error correction

You have the right to identify and correct your data at any time.
mistakes made when entering your data. When you notice
of an error after the conclusion of the contract, you must notify us
contact

SECTION 2 - TERMS OF ARCHIVING AND ACCESS TO THE CONTRACT

We will archive contracts, purchase orders and invoices
on a reliable and durable support.

You have the right to communicate these documents for orders
of an amount greater than or equal to €120.

SECTION 3 - LEGAL AND CONTRACTUAL GUARANTEES

Legal guarantees

In accordance with the legal provisions in force relating to compliance
from the good to the contract, in matters of hidden defects (available in appendix 1 of the
these conditions), we will refund, repair or exchange any
product that is apparently defective, damaged or damaged or does not correspond to
your order.

We will also refund you the full return postage costs on
simple presentation of supporting documents. (Photo, video, etc.)

In this case, we invite you to read our Refund Policy.

Responsibility

We do our utmost to satisfy you. We are
responsible for the proper execution of these general conditions. Nevertheless,
our liability cannot be incurred due to a fortuitous event, a case
force majeure, due to the unforeseeable and insurmountable act of a third party to the contract
or due to the non-conformity of the product with foreign legislation in the event
delivery to a country other than France.

SECTION 4 - DELIVERY TIMES, COSTS AND TERMS

Delivery terms

We will deliver the products to you at the address indicated in the order form.
order.

delivery time

We will deliver to you no later than the date indicated in the message.
confirmation of your order (unless otherwise indicated by the carrier)

In case of delay in delivery, we will inform you by mail
electronically as soon as possible and we will offer you a new
date.

If the product ordered is unavailable, we will inform you within
as soon as possible. We will offer you a product of a quality or a
equivalent price.

Shipping costs

Delivery costs vary depending on the products.

Delivery tracking

You can contact us by email for any questions.
relating to your delivery

However, we remind you that we offer you the service: "
Order Notification » which gives you real-time notifications
regarding the status and progress of your order (On average, 1
notifications every 2 days)

SECTION 5 - THE PRICE

The prices of our products are indicated in euros including tax.

You should also check the import possibilities or
of use of the products you order from us in the destination country.

SECTION 6 - PAYMENT TERMS AND SECURITY MEANS

We only collect your payment at the time of your order. Upon delivery
of your order for shipment, an electronic message informs you.

However, it may sometimes happen that the payment is collected
when concluding the contract.

Payment methods

You have several payment methods to pay for your purchases.
on COUNTERSCORE

- Either by bank cards: Visa, MasterCard, American Express,
other credit cards:

Payment is made on our secure banking servers.
STRIPE partners. This means that no banking information is given to you.
concerning does not transit via our site.

Payment by bank card is therefore perfectly secure; your
The order will be recorded and validated upon acceptance of payment by the
bank you have chosen.

Security

Payments via our site are subject to a security system. We
have adopted the SSL (Secure Socket Layer) protocol to encrypt the contact details
credit cards. To protect you against possible intrusion, we
We do not store credit card numbers on our computer servers.

SECTION 7 - MONEY BACK GUARANTEE: TERMS OF EXERCISING THE RIGHT
OF WITHDRAWAL

In accordance with legal provisions, within 14 days following the
receipt of your product, you can exercise your right of withdrawal.
You do not have to provide reasons or pay a penalty. Except for
return costs, which remain your responsibility, we will reimburse you the
all amounts paid no later than 30 days following your
withdrawal. On our proposal, you can also opt for a
other reimbursement method.

In accordance with legal provisions, the right of withdrawal cannot be
exercised for products made to order, according to specifications
consumer's particularities or on audio, video or other recordings
computer software unsealed by the customer

 

SECTION 6 - DURATION OF THE CONTRACT AND VALIDITY OF THE PRICE.

The products remain the full property of CounterScore until complete
collection of the price by PayPal or Stripe.

Our price offers are only valid within the double limit of the duration of
validity of the offer concerned and available stocks.

Our offers of goods and prices are valid if they appear online on the
site on the day of the order

SECTION 7 - APPLICABLE LEGISLATION/COMPETENT JURISDICTION

These conditions are subject to French law.

In the event of a dispute on the merits or form, the French courts will be
only competent ones.

SECTION 8 - CONTACT US / AFTER-SALES SERVICE

If you wish to contact us, our customer service is at your disposal.
available at the following address: contact.counterscore@gmail.com

SECTION 9 - PERSONAL INFORMATION

We collect your personal information for the management of your
orders and monitoring of our commercial relations.

In accordance with the Data Protection Act of 6 January 1978, you
have the right to access, delete, rectify and oppose
to your personal data. Simply write to us in
line to Customer Service, giving us your name, first name, address
email address, address and if possible your customer reference. (See “Policy
of confidentiality”)

SECTION 10 - SUPPLIER & OWNER AGREEMENT

a. The Supplier and the Online Store Owner are each
designated by the term "party" or both by the term
"parts";

THE
supplier manufactures and supplies various products;

c. The owner of the online store operates one or more websites
which facilitate the search, purchase and payment of various products from
from various suppliers;

d. The parties wish to establish a delivery cooperation
direct, which is a retail delivery method, in which the online store owner does not keep the goods in stock
but directly transfers end customer orders and details of
shipping to the supplier, who then ships the goods directly
to the end customer;

The owner of the online store will act, within the scope of his activity
above-mentioned, as an intermediary, facilitating the purchase and payment of
supplier's products by end customers. The supplier may ship
these products directly to the buyer. The owner of the online store
will therefore not receive part of the products and will therefore import part of them, the owner of the online store only informing the supplier of the
purchase orders that have been placed;

f.In addition, the owner of the online store acts as
representative of end customers and will therefore be the main contact person
of the latter: The owner of the online store will carry out the
payment on behalf of the end customer and will handle returns of purchased products
on behalf of end customers.

ANNEX 1: PROVISIONS OF THE CONSUMER CODE CONCERNING THE
LEGAL GUARANTEE OF CONFORMITY

Article L211-4

The seller is required to deliver goods that conform to the contract and is liable for
defects of conformity existing at the time of delivery.

It is also liable for any lack of conformity resulting from the packaging,
assembly or installation instructions when it has been made available to
charge by the contract or was carried out under its responsibility.

Article L211-5

To comply with the contract, the property must:

1° Be suitable for the use usually expected of a similar good and,
if applicable:

- match the description given by the seller and have the
qualities that the latter has presented to the buyer in the form of a sample or
model ;

- present the qualities that a buyer can legitimately expect in view
to public statements made by the seller, by the producer or by his
representative, particularly in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the
parts or be suitable for any special use sought by the buyer, brought to
the seller's knowledge and that the latter has accepted.

Article L211-6

The seller is not bound by public statements made by the producer or
his representative if it is established that he did not know them and was not
legitimately not able to know them.

Article L211-7

Defects of conformity which appear within a period of six months
from the delivery of the property are presumed to exist at the time of the
delivery, unless proven otherwise.

The seller may challenge this presumption if it is not compatible
with the nature of the goods or the lack of conformity claimed.

Article L211-8

The buyer is entitled to demand that the goods conform to the contract. He does not
may however contest conformity by invoking a defect of which he was aware
or could not be unaware when he contracted. The same applies when the default
has its origin in the materials he himself provided.

Article L211-9

In the event of a lack of conformity, the buyer chooses between repair and
replacement of the property.

However, the seller may not proceed according to the buyer's choice if
This choice entails a cost that is clearly disproportionate compared to the other
modality, taking into account the value of the property or the importance of the defect. It is
then required to proceed, unless impossible, according to the method not chosen by
the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer
can return the property and have the price refunded or keep the property and have the price refunded
return part of the price.

The same faculty is open to him:

1° If the solution requested, proposed or agreed in application of the article
L. 211-9 cannot be implemented within one month following the
buyer's claim;

2° Or if this solution cannot be achieved without major inconvenience for
this taking into account the nature of the property and the use it seeks.

The resolution of the sale cannot, however, be pronounced if the failure to
conformity is minor.

Article L211-11

The application of the provisions of Articles L. 211-9 and L. 211-10 takes place
at no cost to the buyer.

These same provisions do not prevent the allocation of damages and
interests.

Article L211-12

The action resulting from the lack of conformity is prescribed by two years from
from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right
to exercise the action resulting from the latent defects as it results from the
Articles 1641 to 1649 of the Civil Code or any other action of a nature
contractual or extra-contractual which is recognized by law.

Article L211-14

The recourse action may be exercised by the final seller against the
successive sellers or intermediaries and the producer of the tangible personal property,
according to the principles of the civil code.

APPENDIX 2: PROVISIONS OF THE CIVIL CODE CONCERNING THE GUARANTEE AGAINST
HIDDEN DEFECTS

Article 1641

The seller is liable for the guarantee against hidden defects in the item.
sold which render it unfit for the use for which it is intended, or which diminish
so much this use that the buyer would not have acquired it, or would not have
given a lower price, if he had known them.

Article 1642

The seller is not liable for apparent defects which the buyer may have noticed.
convince himself.

Article 1642-1

The seller of a building to be constructed cannot be discharged, neither before the
receipt of the work, nor before the expiry of a period of one month after the
taking possession by the purchaser, construction defects or faults
of conformity then apparent.

There will be no reason to terminate the contract or reduce the price if the
seller undertakes to repair.

Article 1643

He is liable for hidden defects, even if he was not aware of them,
unless, in that case, he has stipulated that he will not be obliged to any
guarantee.

Article 1644

In the case of Articles 1641 and 1643, the buyer has the choice of returning the
thing and have the price refunded, or to keep the thing and have the price refunded
return a portion of the price, as arbitrated by experts.

Article 1645

If the seller knew of the defects in the item, he is required, in addition to the
restitution of the price he received, of all damages and interest towards
the buyer.

Article 1646

If the seller was unaware of the defects in the item, he will only be liable for the
refund of the price, and to reimburse the purchaser for the costs incurred by the
sale.